Customers planning an implementation have a lot to consider–which software to implement, who will be on the internal team, if to select a consulting partner, and the timeline. Choosing the right consulting partner to help blueprint your digital transformation strategy can help alleviate the stress and frustration typical of any major change, especially if you make your selection early.
In Episode 3 of Beyond the Review, tune in to hear a conversation on what customers wish they knew before starting digital transformation. Bonnie Tinder, Acceleration Economy Analyst and Founder of Raven Intel, talks with Steve Grem, President of Wise Consulting, and Marta Williams, Vice President of Client Services. They discuss the stages of implementation that pose the greatest challenges for customers.
00:20 – Introduction to Wise Consulting who recently celebrated 25 years of helping customers achieve business goals and create positive impacts within the HR function.
00:57 – Bonnie proposes the question: Which stages do you feel pose the greatest challenges for customers during implementation?
01:07 – Marta discusses the two phases that can offer the most challenge for customers is preparation and testing. Establishing who that organization truly can and wants to achieve while thinking outside of the box is a key first step. Testing is also crucial to address possible scenarios and reduce surprises.
01:44 – Steve adds that training and user adoption is so necessary for a smooth handoff and leveraging the software implementation.
02:29 – Related to this is change management which goes incorporates the general employee population. New systems can add tremendous value and benefits organization-wide. With training, others can use it too and take advantage of the broader capabilities.