You’re watching a top moment from the Industry Cloud Battleground Week highlighting the retail industry. This five-day digital event, which premiered in November 2021, delivered insights to inspire, educate and engage business and technology leaders who are actively defining their industry-specific cloud strategy.
00:09 — A major issue businesses face is having systems that don’t communicate with each other. For instance, without communication, employees may be left to enter the same data multiple times across multiple systems.
00:23 — Confronting this issue, Workday helped open more time for managers of a jeweler company so they could spend their in-store time fostering a quality customer experience.
00:38 — This can enhance customer experiences for retail companies. For example, time is valuable for businesses and it enables them to spend more time communicating with their customer bases.