As an innovative manufacturer and wholesale distributor, James M. Pleasants Company, Inc. (JMP) continually invests in the latest technology with the goal of enhancing insight into their data, building a resilient supply chain and to better serve customers.
To keep up with evolving demands and gain competitive advantage, JMP needed to improve selling efficiencies and enhance their supplier relationship management. The company took a unique approach to digital transformation, looking for ways to extend technology benefits to suppliers. Essentially, JMP was looking to share technology benefits for more transparent demand planning and optimizing sales and supply chain processes on both sides of the relationship to reduce costs.
After measured analyses of JMP’s goals, market, platforms, and processes, Arbela designed a cloud-based, enterprise-wide solution to integrate all business processes and data. The team upgraded JMP’s core platform with a complete stack solution that automated many critical steps, and Arbela’s pre-built software solutions ensured rapid information sharing and integration across multiple systems and locations.
Operational status updates are now visible to suppliers within the system to provide a vastly improved user experience with self-service capabilities. The integrated enterprise solution empowers sales reps with real-time information they can use to solve challenges, drive upsells, and create a more satisfying experience for their suppliers.
Through automation and standardization of sales activities that enable more frictionless sharing of information, JMP is quickly emerging as an innovator and trendsetter establishing a hub for industrial product suppliers, who are looking to align themselves with digital transformation and position themselves for success. Leveraging these extended technology benefits, JMP’s supplier organizations are now in a position to start their own digital transformation, increase their market share and revenue and together build a more resilient supply chain to better serve the same end customers across shared regions/territories. By improving processes and workflow capabilities and improving data visibility, JMP empowered its suppliers to be proactive and predictive rather than reactive.
Download our client success story to learn more and find out why JMP relies on Arbela as their digital consultant for building a more resilient supply chain.