Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud.
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Kieron Allen guest-hosts today’s episode, and he analyzes a task mining/process mining acquisition by ServiceNow.
00:15 — This week, ServiceNow announced an agreement to acquire the task mining vendor UltimateSuite. ServiceNow said the acquisition will enable it to boost process mining and automation capabilities across its flagship Now platform.
00:37 — While process mining is increasingly important with an expanding array of use cases, the technology is perhaps best known for the powerful efficiency gains it creates, typically in a short period of time. UltimateSuite provides the ability to slash the complexity of repetitive tasks and also identify automation opportunities, bolstering the functionality of the Now platform.
01:25 — ServiceNow is positioning UltimateSuite technology as a way to help customers remove guesswork, automate workflows, and create more intuitive processes in their day-to-day work.