June’s live Cloud Wars Expo event featured dozens of industry leaders allowing the Acceleration Economy team access to the inner workings of the greatest growth market the world has ever known.
If you missed the Expo or just want to catch up on sessions you were not able to attend, then you’re in luck. We recorded more than 40 hours of education sessions from the event, which are available for free to Acceleration Economy subscribers. We’re also previewing the content in this series of Moments, which feature highlights from each session.
In this Cloud Wars Expo Moment, excerpted from the “Using Data to Dazzle Your Customers” education session, Bob fields questions on customer experience and shares the mic with Acceleration Economy analyst Scott Vaughan for added insight on customer advocacy.
00:01 — Cloud vendors need to become indispensable partners with their customers.
00:59 — What’s the “next step up” from customer satisfaction and loyalty? Which metrics should companies focus on?
01:41 — Analyst Scott Vaughan suggests increasing value in measuring customer advocacy and voice.
Access more than 40 hours of cloud education content featuring 100-plus speakers at Cloud Wars Expo On-Demand. All content is free to Acceleration Economy subscribers with an on-demand pass.