Kenny Mullican explains how hyperautomation can have far-reaching implications on every aspect of a business – going well beyond IT.
In this CEO Outlook Moment, IBM CEO Arvind Krishna says that working together helps expand the impact of technology and ultimately benefits customers.
In this Cloud Wars Expo Industry Cloud Battleground moment, Google Cloud’s Carrie Tharp showcases Business Messages, a conversational messages solution that delivers branded interactions on a Places page.
In this CEO Cloud Outlook Series analysis, Bob Evans looks at Oracle CEO Safra Catz’s recent comments, which highlight why customers are at the center of the company’s universe, as well as what they can expect from 2023.
In this CEO Outlook series preview, Bob Evans shares comments from chief executive Safra Catz, who explains why Oracle puts customers at the center of its universe.
Google Cloud CEO Thomas Kurian discusses customer buying patterns and priorities, 2023 trends, and how a customer focus attracts great employees.
In a recent LinkedIn video, the SAP Chief Marketing and Solutions Officer discussed why establishing strong digital capabilities is essential in the face of economic headwinds.
Aaron Back discusses the emergence of artificial intelligence in the financial services industry, and how it will affect banking in particular through co-creation and customer experience.
In episode 31, Kieron Allen explains why he thinks that data analytics and hyperlocal audiences will be a big trend in 2023.
AI tools such as ChatGPT and DALL-E 2 offer new ways to create content, product designs, and technology. Analysts Toni Witt explains why CXOs should take note.
In this Cloud Wars Expo Industry Cloud Battleground Moment, Carrie Tharp explains how Google Cloud emphasizes security and privacy in the hospitality industry.
Venkat ramaswamy, PhD, Professor, Author, University of Michigan, discusses the importance of accelerating co-creation in virtual experiences and how to be efficient in a six-sigma world.
In this Cloud Wars Expo 2022 Fireside Chat, Bob Evans speaks with Philippe Lalumiere of Cirque du Soleil on the company’s digital transformation and why CIOs should be storytellers.
In ep. 29, Kieron Allen explains why a digital trust strategy is essential for brands and describes how a company can successfully implement one.
Kieron Allen explores a customer-centric sustainability technology that incorporates actionable steps to combat the effects of climate change into the customer journey.
Tony Uphoff and Tom Smith connect with Ross Meyercord, the new CEO of Propel Software, to get his thinking on customers and 2023 priorities.
Celonis Chief Customer Officer Malhar Kamdar explains the value customers received from reconnecting at the recent Celosphere conference.
Through targeted, personalized efforts, companies can receive feedback from their customers on their products. And customers expect the feature, as Kieron explains in episode 16.
From NLP and chatbots to personalized marketing communications and dynamic customer journeys, there are plenty of AI-based opportunities to enhance the customer experience, as Toni reports.
Using the retail and appliance industry as examples, Janet explains how the Metaverse can help address services issues and the customer experience in new ways.