By working with Google Cloud, TCS has expanded its offering capabilities to support customers in their business transformation initiatives.
Chris Knapik talked about how PepsiCo has benefited from Celonis and process mining during a customer interview at Celosphere 2023.
At the Workday Rising conference, Ash Noah, VP and Managing Director of Management Accounting and ESG at AICPA, explores the changing role of CFOs, emphasizing the shift from scorekeeping to value creation through embracing technology, AI, and ML.
Microsoft’s comprehensive AI upgrades extend to every business function, with a focus on use case-specific offerings.
Discover how AptEdge leverages generative AI to transform customer support, providing instant access to knowledge silos and boosting response times and satisfaction.
IBM and Salesforce collaborate for customer relationship management (CRM), leveraging generative AI to enhance customer experience and productivity.
Integrating generative AI, natural language prompts, large language models, and machine learning augments the power of customer experience applications.
AI is creating massive cultural changes in business and consumers’ lives. Here are three ways AI will impact core business functions in the near future.
To enhance customer experience (CX), Oracle is focusing on business model shifts, subscription models, and automation, Oracle exec Rob Tarkoff says in this Road to CloudWorld preview.
Organizations that can meet their customers’ need throughout all stages of the relationship are more likely to achieve important financial objectives — from lowering customer acquisition costs to increasing average value contract sizes to boosting profitability.
Apromore co-founder and CPO Marlon Dumas describes a key theme and top priority for the company in 2023: time to value for customers.
SAP Signavio General Manager Rouven Morato explains how the company’s process mining capabilities empower customers with fast time to insight and adaptability. His insights are part of the Process Mining Battleground.
Process mining software provider Apromore has an urgent focus on customer-facing processes to improve time to value for customers.
Process mining provides CFOs with the ability to evaluate the efficiency of customer-facing processes, optimize standard procedures, and strike a balance between customer experience and process efficiency, offering significant business value.
J.P. Morgan’s Payments Partner Network and Six Flags’ new payment technology implementations demonstrate the power of ecosystem partnerships for innovation and value creation.
Bob Evans shares details of six customer stories who have implemented SAP’s S/4HANA Cloud.
SAP’s “red-hot” S/4HANA Cloud product holds great significance in the booming cloud ERP market, and Bob Evans explains why.
Companies must consider various applications of generative AI to extend their value propositions for customers.
Databricks Ventures made a strategic investment in Catalyst, its first foray into customer success and growth technology.
Clear objectives, an understanding of costs and benefits, and phased approaches are just some of the digital transformation strategies that have worked for CFO Manny Korakis in the past.