In this Industry Cloud Battleground Session, Workday’s Indy Bains, Sharon Schell, and Joe Wilson describe how Workday assists the retail industry in creating personalized experiences.
Search Results: Omnichannel (87)
In episode 30, Wayne Sadin explains why omnichannel contact centers help companies answer data-driven questions that inform their decision-making process.
Omnichannel is no longer a “nice to have.” It’s a requirement. Scott Vaughan shares essential approaches for B2B sales in particular.
In this Industry Cloud Battleground Week Moment, Jennifer Johnson discusses how Workday provides a personalized omnichannel experience to help retailers shifting to new business models.
InGenius enables Microsoft Dynamics 365 users to seamlessly integrate their phone system into their Omnichannel environment for better voice experiences.
Organizations today must be able to meet their customers in their preferred channels in order to compete in the market and continue to offer great customer experiences
Achieving agility and flexibility in a warehouse requires a thorough evaluation of process gaps.
Patagonia knew they had to streamline their systems to allow them to talk to each other. To do this, they implemented Microsoft Dynamics 365—a top Vertex partner—for ERP, Order Management, and Retail.
Please join Tonya Ream, IT Director at Vera Bradley, and Adam Carrick, Sr. Consultant at Sunrise Technologies, to hear how they planned, and executed a full replacement of their core ERP financial and operation systems, the full omnichannel landscape including a POS System supporting 153 retail stores, an eCommerce platform, a B2B commerce site, as well as their financial payment processor. This all went live on time, and on budget on the same day. All achieved during an on-going pandemic.
You’ll learn:
•Why Vera Bradley chose Dynamics 365 and Dynamics 365 Commerce as their solution
•How COVID 19 affected their plans
•What were the key components that ensured they deployed on time and on budget
Level up your customer service solution with features of Omnichannel Engagement Hub and how they can take your customer service solution to the next level. We will look at the benefits of the multi-session dashboards, real time engagement such as chat, advanced case routing and sentiment analysis. The content of this session is geared toward an audience with beginner-level knowledge of the subject area.
A discussion with Snowflake CEO Frank Slootman on data strategies and the transformative impact of AI for CEOs, business applications, and industries.
At the intersection of business-to-business commerce, there are multiple touchpoints before products make their way to a final destination.
Tony Uphoff shares a framework for CEOs that will help their companies better connect with customers, stay competitive, and drive growth.
A late arrival to e-commerce, Hibbett Sports closed the gap with laser CX focus, a novel fulfillment approach, and aggressive use of AI to engage customers.
When it began to sell online in 2017, Hibbett Sports emphasized delivering a customer experience that was on par with its in-store service. Hibbett exec Bill Quinn explains how.
Janet Schijns shares top insights from recent conversations with partners and retailers about how they can best work together.
Frank Domizio aporta una visión sobre ciberseguridad en el desarrollo de citizen developers y desarrollos de aplicaciones low-code no-code.
Kieron Allen and Aaron Back discuss how the companies on Acceleration Economy’s new Top 10 shortlists were chosen — and who chose them.
Low-code/no-code platforms begot citizen developers and their innovative solutions, but a lack of formal training brings risks that must be managed.
Toni describe los 3 pilares fundamentales de cómo usar la tecnología en cualqueir industria o empresa para acelerar el crecimiento.