Explore the future of customer experience as Geert Leeman from SAP discusses AI, the importance of data, and the evolving direct-to-consumer model.
Search Results: customer loyalty point (58)
Integrating generative AI, natural language prompts, large language models, and machine learning augments the power of customer experience applications.
The cloud vendor-agnostic expertise of value-added resellers (VARs), managed service providers (MSPs), and agents are shaping enterprises’ digital future.
AI helps deliver a positive customer experience, increases customer satisfaction, and improves customer retention and revenue, but only if applied wisely, writes Scott Vaughan.
Toni Witt explains why Starbucks Odyssey, an extension of the company’s loyalty program that lets customers earn NFTs, is so innovative.
After 23 years of leading the charge, the company’s co-CEO outlines his 10-point plan for reaching $50 billion in annual revenue.
Companies and their teams get so amped up on the coolest technology, fancy UI, or underlying AI capability that they miss what experiences are all about.
The key to dazzling customers and protecting their privacy is knowing how to deliver based on their needs and demands.
Can retailers deliver personalized customer buying journeys? Day 5 of Industry Cloud Battleground put the focus on the retail industry. Did the leading tech companies change your perspectives?
In Ep. 187, Kieron Allen explains how Flipkart, one of the largest e-commerce companies in India, is entering the Metaverse in a big way with a new immersive and interactive initiative.
IBM has expanded the list of countries — to include four in Europe — in which partners can sell IBM applications listed in the AWS Marketplace to customers.
Robust Q4 performance and strategic restructuring underscore SAP’s commitment to evolving customer needs, which leads to the company thriving in the Cloud Wars.
A late arrival to e-commerce, Hibbett Sports closed the gap with laser CX focus, a novel fulfillment approach, and aggressive use of AI to engage customers.
Yooz is accelerating into 2023 with a growing list of key clients, growing loyal customer base, internal growth, global recognition and prestigious industry and workplace awards – further positioning the company as a top solution in the fintech and digital payment industry.
Drawing on examples from the retail and healthcare industries, Janet explains why partner strategies may be the missing link for modernizing data.
In this CXO Roundtable discussion, experienced board members Tony Uphoff, Janet Schijns, and Wayne Sadin discuss some important considerations for improving the composition of BODs.
Using the retail and appliance industry as examples, Janet explains how the Metaverse can help address services issues and the customer experience in new ways.
Paul Swider covers various ways that the healthcare industry is pursuing reforms using ESG (environmental, social, and governance) data and frameworks.
The funded startups run the gamut from AI for fresh produce and ESG risk management to farm management and a buyer of Shopify merchants.
The grocery giant’s digital initiatives for serving customers, attacking inflation, and streamlining supply chains are paying off in a big way.