Salesforce has made a major investment in a fast-growing but young company, Vivun, that may contradict with the CRM model.
Salesforce is synonymous with the CRM market, but its recent $75 million investment in Vivun could be an indicator of big changes ahead.
AI can bridge a gap for small businesses and have a major impact when integrated in these four prime areas.
Since customers are at the heart of every firm, finding the right CRM system is critical for any organization.
Learn how a plumbing infrastructure company overcame issues with its internal process by upgrading to a CRM solution with PowerObjects.
Learn how Kelly Roofing overcame challenges with its accounting system by implementing an ERP solution with the guidance of sa.global.
Learn how a national circuit breakers and electrical equipment supplier improved its accounting system and order processing with Armanino.
Learn how Managed Medical Review Organization (MMRO) used a CRM solution to improve its claims process with the help of The Portal Connector
To date, the many initiatives by Larry Ellison and Oracle to best Salesforce in CRM have been rather flimsy. But Ellison is not giving up.
Learn how a client of Logan Consulting was able to improve the efficiency of their sales processes with an upgraded CRM solution.
Business Challenge – Eliminate Barriers to Treatment Delays in gaining access to therapy are unacceptable for patients. This is especially…
Larry Ellison is reshaping the enterprise-software landscape, renaming Oracle customer-oriented apps from “CX” to “Advertising and CX.”
The Digital Acceleration Imperative, Community Transformation Tips, Future-Proofing Receivables with Digital Transformation
Microsoft executive VP Judson Althoff said recently that CRM without chat is “arcane” and that Teams is years ahead of Slack.
Thomas Saueressig, SAP executive board member, shares the differences between SAP’s CX model and Salesforce’s traditional CRM.
IDC market study shows SAP has a significantly stronger presence in B2B Digital Commerce than competitors Salesforce, Oracle, and Adobe.
SAP is conceding the broad mainstream CRM market to Salesforce and will pursue only certain specific, ‘focused’ segments.
In its Q2 earnings presentation, Salesforce included a CRM revenue market-share chart from IDC showing its increased dominance in 2019.
ServiceNow CEO Bill McDermott recently offered a come-one, come-all invitation to enterprise-apps players like Salesforce and SAP to partner up for CRM.
The most-disruptive initiative at high-flying ServiceNow is how new CEO Bill McDermott is redefining and redirecting the enterprise software business.