Technology partnerships are significant when it comes to harnessing AI capabilities, presenting both potential risks and opportunities, especially for smaller partners.
AptEdge is using generative AI to turn the challenge of data and knowledge sprawl into an advantage when it comes to serving customers.
AI Index Report episode 4: AptEdge empowers customer service agents with AI; generative AI funding is distributed across 5 core categories; and Microsoft delivers Bing Chat Enterprise.
At first glance, cybersecurity models among cloud providers may seem like near carbon copies of each other, but a bit of digging can yield some real differences.
ChatGPT, and its generative AI underlying technology, can replace some, but not all, human tasks. In this analysis, Janet Schijns explores which ones are best suited for machines versus humans.
Staying ahead of the curve means recognizing the potential of GPT-driven solutions and strategically leveraging them for growth and success.
AI helps deliver a positive customer experience, increases customer satisfaction, and improves customer retention and revenue, but only if applied wisely, writes Scott Vaughan.
Automation Anywhere has won two prestigious awards for use of technology and quality of service in its customer service function.
Universal access to healthcare information – including patient records – is still one of the healthcare industry’s biggest pain points. There are important advances taking place, however.
One Medical Chief Strategy Officer Jenni Vargas explains how the healthcare platform’s distinct business model works, and why patients are flocking to it.
Enterprises that leverage technology are more likely to weather the storms of, and even thrive during, challenging economic times. Here’s how partners can help.
Supply chain strategies have evolved over the years, but we’re on the precipice of a new era of innovation in this area thanks to five new technologies.
Janet Schijns defines how AI apps, supported by partners, can automate everything from repetitive tasks to supply chains for better operational efficiency.
Recognized for customer service prowess a third straight year, UiPath highlights the tie between customer focus and business results.
In this Growth Swarm moment, Scott Vaughan explains how AI is evolving beyond chatbots and automation used for customer support to affect customer experience.
From chatbots and checkout-free stores to supply chain optimization and advanced analytics, Joanna Martinez explains automation advances in the retail industry.
Kenny Mullican explains how hyperautomation can have far-reaching implications on every aspect of a business – going well beyond IT.
Bob Evans, Tony Uphoff, Scott Vaughan, and LinkedIn’s Mike Dungeon describe how the cloud drives business model and digital transformation.
AI tools such as ChatGPT and DALL-E 2 offer new ways to create content, product designs, and technology. Analysts Toni Witt explains why CXOs should take note.
Using the retail and appliance industry as examples, Janet explains how the Metaverse can help address services issues and the customer experience in new ways.