Enterprises that leverage technology are more likely to weather the storms of, and even thrive during, challenging economic times. Here’s how partners can help.
Customer Service
Supply chain strategies have evolved over the years, but we’re on the precipice of a new era of innovation in this area thanks to five new technologies.
Janet Schijns defines how AI apps, supported by partners, can automate everything from repetitive tasks to supply chains for better operational efficiency.
Recognized for customer service prowess a third straight year, UiPath highlights the tie between customer focus and business results.
In this Growth Swarm moment, Scott Vaughan explains how AI is evolving beyond chatbots and automation used for customer support to affect customer experience.
From chatbots and checkout-free stores to supply chain optimization and advanced analytics, Joanna Martinez explains automation advances in the retail industry.
Kenny Mullican explains how hyperautomation can have far-reaching implications on every aspect of a business – going well beyond IT.
Bob Evans, Tony Uphoff, Scott Vaughan, and LinkedIn’s Mike Dungeon describe how the cloud drives business model and digital transformation.
AI tools such as ChatGPT and DALL-E 2 offer new ways to create content, product designs, and technology. Analysts Toni Witt explains why CXOs should take note.
Using the retail and appliance industry as examples, Janet explains how the Metaverse can help address services issues and the customer experience in new ways.
In this Cloud Wars Expo Moment, Google Cloud VP of Retail and Consumer Carrie Tharp details four key areas where the company is helping its hospitality industry customers improve their guest experiences.
Today’s banks need to start with the customer experience at the center of their businesses and understand how this experience is built on technology, not the number of branches they have.
The automation software leader just acquired Re:infer, a London-based provider of natural language processing software for unstructured documents and communications, to help deliver superior interactions with customers.
In this episode, Kieron praises Helpshift, a platform that provides customer support services as businesses navigate their migration to the Metaverse.
Because trust is an essential component when working with customers, cybersecurity plays a crucial role to ensure a positive customer service experience.
Read how Banco MAIS improved its banking process efficiency and customer service time with IBM’s Business Process Manager on Cloud service.
Business Need – Finding a Scalable B2B eCommerce Platform Bunzl is a multinational global sourcing and distribution company for a…
Business Challenge – Eliminate Barriers to Treatment Delays in gaining access to therapy are unacceptable for patients. This is especially…
Established in 1976, the Barnabas Foundation aims to help individuals and families. Over $1 billion has been donated to ministries…
Business Challenge – Improving Employee Productivity and Customer Satisfaction United Wholesale Mortgage (UWM), a wholesale lender company, was experiencing rapid…