Explore the future of customer experience as Geert Leeman from SAP discusses AI, the importance of data, and the evolving direct-to-consumer model.
Search Results: customer experience (1767)
Integrating generative AI, natural language prompts, large language models, and machine learning augments the power of customer experience applications.
Tech partners such as managed service providers (MSPs) and systems integrators (SIs), work with you to deliver optimal customer experience in several ways.
Analyst Toni Witt shares two real-world use cases demonstrating how large language models like GPT-4 enhance finance processes, reduce errors and biases, and boost efficiency.
In this Digital CIO Summit moment, Cirque du Soleil VP of IT Philippe Lalumiere discusses the live entertainment company’s customer-centered digital transformation.
When it began to sell online in 2017, Hibbett Sports emphasized delivering a customer experience that was on par with its in-store service. Hibbett exec Bill Quinn explains how.
From chatbots and checkout-free stores to supply chain optimization and advanced analytics, Joanna Martinez explains automation advances in the retail industry.
In this Industry Cloud Battleground session, recorded at Cloud Wars Expo 2022, Mike Webster and Jon Rooney highlight how Oracle’s industry cloud for retail combats industry challenges.
Supply chains have been hard hit by external factors in recent years, but business and tech leaders keep their eye on the prize: customers.
In Growth Swarm, Ep. 12, the panel builds on last week’s B2B branding discussion by examining the importance of brand in the B2C category.
CIOs need to do more than just focus on the technology itself, but also be involved with real business outcomes.
A first step for CIOs can be ensuring a quality customer experience.
In this Industry Cloud Battleground Week moment, Google Cloud reports how its AI and machine learning tools enable GE Appliances engineers to improve customer experiences.
As the customer engagement model drastically changes, low-code enables system integration to maintain a high-quality customer experience.
Alysa Taylor, CVP of Industry at Microsoft, shares how Microsoft’s Retail Cloud enabled workers to create a contactless customer experience
Boost Your Customer Experience Through Embedded AI. If you are interested in increasing customer satisfaction, consider attending Jeff Kanel’s session at User Group Summit. Jeff is the Director of Data & Analytics at To get a taste of what Jeff’s session will cover in Orlando, watch his quick video previewing the limitations of current customer-facing business processes and how AI could be the solution, with a combination of Microsoft Azure’s Machine Learning and Dynamics technologies. Enjoy!
In this webinar we will cover a variety of key considerations and tactics you can implement including breaking down barriers, leveraging data and delivering omni-channel customer experiences, how to integrate your systems to break down silos, an introduction to Trillium and how Trillium’s clients have improved their member engagement through marketing automation, a user case, and Q&A.
Encova strives to always improve customer and agent experience by automating various customer retention efforts. Some agents were skeptical about robotic process automation (RPA) but soon realized that a lot of time was saved by not needing to perform tedious tasks.
Mercedes-Benz, Ulta, and Toyota are co-creating with leading vendors to leverage AI for extraordinary customer experiences.
Originally featured at the Generative AI Digital Summit, this innovation profile highlights company announcements from the recent Knowledge 2023 conference.