AI helps deliver a positive customer experience, increases customer satisfaction, and improves customer retention and revenue, but only if applied wisely, writes Scott Vaughan.
Search Results: customer experience (1781)
Get a preview of the Generative AI Digital Summit taking place on May 25. It will delve into the future of work, cybersecurity, customer experience, and more.
Equinix’s Lisa Miller explains how co-creation and joint solutions enable a simpler buying process for customers.
In this Growth Swarm moment, Scott Vaughan explains how AI is evolving beyond chatbots and automation used for customer support to affect customer experience.
In this ROAD to CIO Summit interview, Bob Evans speaks with the Ross School of Business marketing professor about co-creation’s cutting edge.
High user expectations for positive end-to-end digital experiences drive the need for site reliability engineering, analyst Bill Doerrfeld says.
Matt Laukaitis, EVP and Global GM of Consumer Industries, SAP, and Chris Couch, Vice President of SAP Solutions, Applexus Technologies, discuss SAP’s platform for intelligent retail in this Industry Cloud Battleground session.
Kieth Mercier and Amy Vener of Microsoft describe how Microsoft handles the retail industry’s biggest challenges with its Microsoft cloud for retail in this Industry Cloud Battleground session.
From NLP and chatbots to personalized marketing communications and dynamic customer journeys, there are plenty of AI-based opportunities to enhance the customer experience, as Toni reports.
In episode 197, Kieron argues that Metaverse experiences must be built for retail customers who are already in the virtual space.
In this Cloud Wars Expo Moment, Google Cloud VP of Retail and Consumer Carrie Tharp details four key areas where the company is helping its hospitality industry customers improve their guest experiences.
In episode 30, Wayne Sadin explains why omnichannel contact centers help companies answer data-driven questions that inform their decision-making process.
In this Cloud Wars Expo Moment, Chris Hughes explains why the user experience should inform the systems designed by cybersecurity professionals.
In this Cloud Wars Expo Moment, the company’s VP of IT Philippe Lalumiere explains the challenges for a live entertainment company to connect with its audience online.
In Episode 159 of My Metaverse Minute, Kieron discusses Disney’s recent announcements on Metaverse plans, which demonstrate ways that brands can use the Metaverse to create experiences that help customers feel connected.
In this Cloud Wars Expo Moment, UXReactor’s Satyam Kantamneni briefly details changing expectations in the customer experience and how the cloud hopes to address this shift.
Episode 15 of the Growth Swarm podcast, covers how retail is not only evolving with cloud and other technologies, but also mashing up with other industries.
In this Cloud Wars Expo News Desk, analyst Aaron Back welcomes Microsoft’s Amy Vener to discuss cloud solutions to current challenges in the retail space.
Theme park giant leverages Oracle’s MICROS Simphony POS and OPERA Property Management tech to help customers skip the lines.
Companies and their teams get so amped up on the coolest technology, fancy UI, or underlying AI capability that they miss what experiences are all about.