Join us for an educational webinar on how you can leverage computer telephony integration (CTI) technology to provide your agents with insight into your customer’s issues before they even answer their call. These insights ensure your agents are equipped with the necessary details and background on your customer’s needs.
Prioritizing customers’ experience across the order-to-cash lifecycle doesn’t just make customers happy—it helps you improve cashflow. Learn about IOFM’s findings from their latest report.
I believe that the SAP challenge to Salesforce for CRM leadership prompted Marc Benioff to develop and/or accelerate his customer-experience vision.
Upcoming HR and tech conferences will focus on AI-driven decision-making, system integration, and innovations in HR technology.
UiPath delivers several automation and AI products, building on its RPA roots, to deliver quality customer experiences, transform enterprise operations, and increase productivity and performance.
Google Cloud and Oracle’s multi-cloud partnership brings key benefits including simplified data management, no data-transfer charges, hybrid cloud capabilities, and top-tier cybersecurity.
Uncover Oracle’s pioneering strides in AI and cloud innovations in this lively discussion featuring takeaways from a recent summit.
Challenges and opportunities emerge as Salesforce shifts focus from growth to profitability. This transition marks a significant evolution and raises a number of strategic questions.
Although Workday saw impressive subscription and revenue growth, heightened customer caution prompted a reduction in its FY25 revenue guidance.
Workday’s quarterly report reveals varied results, prompting discussions on market dynamics, customer behavior, and revenue flow.
At ServiceNow Knowledge24, EY leader Hank Prybylski talks about the companies’ expanding relationship, reliance on ServiceNow for core business functions, and customers’ AI objectives.
Kyndryl and NVIDIA partner to help customers clear an important hurdle: moving from GenAI testing to full-scale deployment of scalable apps.
Scott Rosecrans shares insights on AWS’ partnership with ServiceNow, GenAI usage, customers demands, and the significance of the partners ecosystem.
The ServiceNow Knowledge Event provides a platform for thought leaders to explore pioneering visions, strategic collaborations, and the practical implementation of AI in real-world scenarios
Radhika Josyula describes how ServiceNow develops its offerings to address the top priorities of its customers including non-tech execs.
Discover effective GTM strategies to navigate the AI landscape by balancing speed to market with strategic foresight and a customer-centric mindset.
Google Cloud’s blog post showcases the diverse applications of GenAI agents across industries.
Customer stories from leading companies illustrate how six GenAI agents are streamlining tasks, freeing up professionals for higher-level analytical work.
Tom Shoemaker describes how Propel’s product lifecycle management platform uniquely meets customer needs for growth in an evolving business landscape.
Alliance between Google Cloud and CXApp aims to accelerate deployment of the latter’s customer experience/AI platform; partners plan go-to-market initiatives.
