Prioritizing customers’ experience across the order-to-cash lifecycle doesn’t just make customers happy—it helps you improve cashflow. Learn about IOFM’s findings from their latest report.
Search Results: customer experience (1727)
I believe that the SAP challenge to Salesforce for CRM leadership prompted Marc Benioff to develop and/or accelerate his customer-experience vision.
ServiceNow CEO Bill McDermott illustrates how GenAI enhances customer experience, ensuring brand loyalty and satisfaction.
Siemens, Salesforce have co-created software to help manufacturers become more service-centric, upgrade customer experiences, and drive revenue growth.
Generative AI will power a new category of highly contextualized service that makes the automation appear invisible to the customer, Accenture exec says.
Partners need to help ServiceNow customers deploy generative AI and think through use cases that tap into existing workflows to boost employee productivity.
Strategic Partnerships Development Manager Birendra Gosai shares how AWS has supported its customers with managed database services.
Saurabh Shanbhag highlights the advantages of Graviton chips on AWS, emphasizing up to 30% better price performance, reduced power consumption for sustainability, and cost savings.
Workday’s co-CEO, Carl Eschenbach, attributes the company’s robust Q3 results to increased customer demand for talent offerings, a trend toward app supplier consolidation, and the growing emphasis on generative AI.
Celonis purchases business process management software firm Symbioworld; details state government customer’s use of process mining to manage spending.
Discover how AptEdge leverages generative AI to transform customer support, providing instant access to knowledge silos and boosting response times and satisfaction.
With the advancements of AI and enterprise software advancements, transparency must remain a priority for customer and partner relationships.
Oracle executive vice president for applications development Steve Miranda talks about how CloudWorld will spotlight Oracle’s commitment to customer-centric innovations, the transformative power of AI, and the convergence of back-end and front-end business processes.
Learn how to make the most out of the Oracle CloudWorld with a focus on partner selection, networking, and staying present.
Customer success in the digital era should emphasize collaboration among departments, transparent communication, and measurable value delivery for long-term success.
AptEdge is using generative AI to turn the challenge of data and knowledge sprawl into an advantage when it comes to serving customers.
Organizations that can meet their customers’ need throughout all stages of the relationship are more likely to achieve important financial objectives — from lowering customer acquisition costs to increasing average value contract sizes to boosting profitability.
IT services provider Kyndryl and Microsoft are joining forces to develop new generative AI use cases for customers. Kyndryl also detailed better-than-expected financial results.
AWS unveils a game-changing Cyber Insurance Program to address common challenges in the cyber insurance market, offering quick quotes, multiple insurer options, and use of AWS services for streamlined assessments.
New data privacy protections clarify how US businesses must safeguard EU citizens’ data. Learn the agreement’s three core elements.