Prioritizing customers’ experience across the order-to-cash lifecycle doesn’t just make customers happy—it helps you improve cashflow. Learn about IOFM’s findings from their latest report.
Search Results: customer experience (1774)
I believe that the SAP challenge to Salesforce for CRM leadership prompted Marc Benioff to develop and/or accelerate his customer-experience vision.
The ServiceNow Knowledge Event provides a platform for thought leaders to explore pioneering visions, strategic collaborations, and the practical implementation of AI in real-world scenarios
Radhika Josyula describes how ServiceNow develops its offerings to address the top priorities of its customers including non-tech execs.
Discover effective GTM strategies to navigate the AI landscape by balancing speed to market with strategic foresight and a customer-centric mindset.
Google Cloud’s blog post showcases the diverse applications of GenAI agents across industries.
Customer stories from leading companies illustrate how six GenAI agents are streamlining tasks, freeing up professionals for higher-level analytical work.
Tom Shoemaker describes how Propel’s product lifecycle management platform uniquely meets customer needs for growth in an evolving business landscape.
Alliance between Google Cloud and CXApp aims to accelerate deployment of the latter’s customer experience/AI platform; partners plan go-to-market initiatives.
SAP launches Customer Services & Delivery team to bridge the “disappointment gap” between customer expectations and outcomes, aiming to accelerate adoption of SAP products through innovative AI solutions and comprehensive post-sale services.
The UiPath Business Automation Platform is available on Google Cloud Marketplace, simplifying the process of buying, deploying, and scaling UiPath automation within the Google Cloud ecosystem.
ServiceNow CEO Bill McDermott illustrates how GenAI enhances customer experience, ensuring brand loyalty and satisfaction.
Siemens, Salesforce have co-created software to help manufacturers become more service-centric, upgrade customer experiences, and drive revenue growth.
Generative AI will power a new category of highly contextualized service that makes the automation appear invisible to the customer, Accenture exec says.
Partners need to help ServiceNow customers deploy generative AI and think through use cases that tap into existing workflows to boost employee productivity.
Strategic Partnerships Development Manager Birendra Gosai shares how AWS has supported its customers with managed database services.
Saurabh Shanbhag highlights the advantages of Graviton chips on AWS, emphasizing up to 30% better price performance, reduced power consumption for sustainability, and cost savings.
Workday’s co-CEO, Carl Eschenbach, attributes the company’s robust Q3 results to increased customer demand for talent offerings, a trend toward app supplier consolidation, and the growing emphasis on generative AI.
Celonis purchases business process management software firm Symbioworld; details state government customer’s use of process mining to manage spending.
Discover how AptEdge leverages generative AI to transform customer support, providing instant access to knowledge silos and boosting response times and satisfaction.