AI Index Report episode 4: AptEdge empowers customer service agents with AI; generative AI funding is distributed across 5 core categories; and Microsoft delivers Bing Chat Enterprise.
Search Results: customer experience (1727)
Building on a solid base of cost savings in financial use cases, process mining is delivering major new benefits: optimizing ERP migrations and improving processes that directly impact customers.
Celonis co-CEO Alex Rinke lists scalability, innovation, and embedded knowledge as his firm’s top three differentiators in a discussion for Process Mining Battleground.
Rob Enslin, co-CEO of UiPath, discusses the company’s turnkey automation platform and its long history with artificial intelligence (AI) as part of the Process Mining Battleground.
Process mining provides CFOs with the ability to evaluate the efficiency of customer-facing processes, optimize standard procedures, and strike a balance between customer experience and process efficiency, offering significant business value.
The cloud vendor-agnostic expertise of value-added resellers (VARs), managed service providers (MSPs), and agents are shaping enterprises’ digital future.
By providing a data-driven perspective on existing processes and enriching this understanding with AI, process mining can reveal customer experience inefficiencies and recommend improvements.
As the insurance industry runs on vast amounts of data, Workday provides a unique approach to meet insurance customer needs.
Bob Evans shares details of six customer stories who have implemented SAP’s S/4HANA Cloud.
Applications of generative AI within the entertainment industry can have a huge influence on how people consume media.
The global tire brand Pirelli has launched a series of online ordering enhancements to boost customer experience. They’re built on several Salesforce apps.
Bob Evans and Bonnie Tinder discuss takeaways from recent Oracle Summits that they have both attended in the latest Cloud Wars Live episode.
In this excerpt from the Data at Scale digital event, AWS General Manager, WW ISV Alliances & Marketplace, Chris Grusz, describes AWS’s approach to its customers and partners network.
Certinia CEO Scott Brown tells Bob Evans how automation frees up service workers from low-value work, creating an enhanced employee experience.
Qlik recognized a series of customers and partners — including Merck, Honda, and HARMAN — for excellence in analytics and digital transformation.
By integrating generative AI with automation, industries can provide personalized customer experiences and meet shifting market conditions.
Google Cloud’s Corporate VP Kevin Ichhpurani explains how Google Cloud’s ecosystem is driving digital innovation for customers.
Bob Evans shares highlights from his exclusive interview with Kate Woolley about how customers benefit from IBM partnerships.
SAP’s Chief Partner Officer Karl Fahrbach explains how SAP plans to become a “partner-led company” in this exclusive interview.
Bob Evans hosts Workday co-CEO Carl Eschenbach to discuss Workday’s partnership strategy, leading up to the Partners Ecosystem digital event.