Changes to customer behavior brought on by COVID-19 were, in many instances, the culmination of long-anticipated trends; but in other…
Search Results: customer experience (1669)
Creating a positive customer experience is critical in boosting your sales. Many customers are willing to pay more for a…
According to a Microsoft blog post describing its expanded relationship with $40-billion global corporation Mars Inc., the answer is yes.
Organizations today must be able to meet their customers in their preferred channels in order to compete in the market and continue to offer great customer experiences
Boost Your Customer Experience Through Embedded AI. If you are interested in increasing customer satisfaction, consider attending Jeff Kanel’s session at User Group Summit. Jeff is the Director of Data & Analytics at To get a taste of what Jeff’s session will cover in Orlando, watch his quick video previewing the limitations of current customer-facing business processes and how AI could be the solution, with a combination of Microsoft Azure’s Machine Learning and Dynamics technologies. Enjoy!
In this webinar we will cover a variety of key considerations and tactics you can implement including breaking down barriers, leveraging data and delivering omni-channel customer experiences, how to integrate your systems to break down silos, an introduction to Trillium and how Trillium’s clients have improved their member engagement through marketing automation, a user case, and Q&A.
Encova strives to always improve customer and agent experience by automating various customer retention efforts. Some agents were skeptical about robotic process automation (RPA) but soon realized that a lot of time was saved by not needing to perform tedious tasks.
Customer expectations have historically evolved faster than business applications. This has usually resulted in a gap between a business’ CRM-related tools and processes, and the demand by their customers for a personalized, timely and meaningful experience. Today, however, the technology has finally caught up. Learn how recent innovations can empower your organization to move beyond internally-focused sales and marketing processes to deliver individually tailored customer-centric experiences.
Stream Bob Evans’ 20-min Cloud Wars Live converation with CarMax CIO Shamim Mohammad on how the company is putting the customer first.
Equinix’s Lisa Miller explains how co-creation and joint solutions enable a simpler buying process for customers.
In this Cloud Wars Expo Moment, Chris Hughes explains why the user experience should inform the systems designed by cybersecurity professionals.
In this Cloud Wars Expo Moment, the company’s VP of IT Philippe Lalumiere explains the challenges for a live entertainment company to connect with its audience online.
In Episode 159 of My Metaverse Minute, Kieron discusses Disney’s recent announcements on Metaverse plans, which demonstrate ways that brands can use the Metaverse to create experiences that help customers feel connected.
Companies need to ask these three questions to provide quality experiences and dazzle their customers and prospects.
In this Industry Cloud Battleground Week Moment, Jim Kelly, Jr. explains how Oracle’s customer experience applications use data to help retailers craft experiences based on customer preference.
Join Upland June 9th for a LIVE discussion with Forrester on 5 trends contact centers can’t afford to ignore!
In this episode, Bonnie Tinder and I look at some of the tricky parts of digital transformation, like the loss of face-to-face experiences.
Join us for an educational webinar on how you can leverage computer telephony integration (CTI) technology to provide your agents with insight into your customer’s issues before they even answer their call. These insights ensure your agents are equipped with the necessary details and background on your customer’s needs.
Prioritizing customers’ experience across the order-to-cash lifecycle doesn’t just make customers happy—it helps you improve cashflow. Learn about IOFM’s findings from their latest report.