A late arrival to e-commerce, Hibbett Sports closed the gap with laser CX focus, a novel fulfillment approach, and aggressive use of AI to engage customers.
Search Results: employee experience (740)
When it began to sell online in 2017, Hibbett Sports emphasized delivering a customer experience that was on par with its in-store service. Hibbett exec Bill Quinn explains how.
Paul Swider explains how AI-powered consumer experience innovations are revolutionizing the retail healthcare field.
High user expectations for positive end-to-end digital experiences drive the need for site reliability engineering, analyst Bill Doerrfeld says.
From chatbots and checkout-free stores to supply chain optimization and advanced analytics, Joanna Martinez explains automation advances in the retail industry.
Kenny Mullican explains how hyperautomation can have far-reaching implications on every aspect of a business – going well beyond IT.
Venkat ramaswamy, PhD, Professor, Author, University of Michigan, discusses the importance of accelerating co-creation in virtual experiences and how to be efficient in a six-sigma world.
Episode 15 of the Growth Swarm podcast, covers how retail is not only evolving with cloud and other technologies, but also mashing up with other industries.
Analysts Kenny Mullican and Wayne Sadin and LinkedIn’s Sudha Ranganathan on establishing trust and communication in the distributed workplace.
In Episode 121 of My Metaverse Minute, Kieron examines the interest gap between companies and talent in working on Metaverse applications.
Theme park giant leverages Oracle’s MICROS Simphony POS and OPERA Property Management tech to help customers skip the lines.
In this ROAD to Cloud Wars Expo, Venkat Ramaswamy discusses the main themes of the experience-verse to be explored further live at CWE.
Companies and their teams get so amped up on the coolest technology, fancy UI, or underlying AI capability that they miss what experiences are all about.
AI and automation are critical components to developing an engaging, authentic, and scalable Metaverse experience.
Prepare for growth accelerating experiences, as Cloud Wars Expo will be full of dynamic opportunities for innovation.
Some of the big aspirational ideas that are going to be at the center of what Cloud Wars Expo is all about. We want to help companies see the possibilities, growth potential, and opportunities offered by the market.
Bob Evans breaks down the depth of education as well as the big keys that will be covered at the Cloud Wars Expo.
Who holds the responsibility of crafting the interactions, experiences, systems, and process throughout the company? Learn about the role of the Chief Experience Officer.
Aaron Back discusses how Workday helped a retail company overcome challenges and foster a quality customer experience.
Santa Maria Novella is one of the oldest pharmacies in the world. The company needed to update its ERP system to manage its multiple locations. ArcherPoint helped them determine the best method to implement a new ERP solution.