Level up your customer service solution with features of Omnichannel Engagement Hub and how they can take your customer service solution to the next level. We will look at the benefits of the multi-session dashboards, real time engagement such as chat, advanced case routing and sentiment analysis. The content of this session is geared toward an audience with beginner-level knowledge of the subject area.
Radhika Josyula describes how ServiceNow develops its offerings to address the top priorities of its customers including non-tech execs.
SAP launches Customer Services & Delivery team to bridge the “disappointment gap” between customer expectations and outcomes, aiming to accelerate adoption of SAP products through innovative AI solutions and comprehensive post-sale services.
ServiceNow CEO Bill McDermott illustrates how GenAI enhances customer experience, ensuring brand loyalty and satisfaction.
Discover the top generative AI use cases and how ServiceNow technology, combined with a robust partners ecosystem, is unlocking those use cases for customers.
Partners need to help ServiceNow customers deploy generative AI and think through use cases that tap into existing workflows to boost employee productivity.
Strategic Partnerships Development Manager Birendra Gosai shares how AWS has supported its customers with managed database services.
Originally featured at the Generative AI Digital Summit, this innovation profile highlights company announcements from the recent Knowledge 2023 conference.
Tony Uphoff shares the conference kickoff day’s takeaways and news from ServiceNow executives, customers, keynotes, and sessions.
Bob Evans speaks with ServiceNow SVP of Global Partnerships, Erica Volini, leading up to Acceleration Economy’s Partners Ecosystem Digital Summit.
Informatica’s latest options give data practitioners and business users free tools and greater flexibility to ramp up their productivity with data.
Professional services organizations are in demand as customer needs shift rapidly. Scott Vaughan shares advice on how they can adapt and capitalize on the opportunities available.
In this CEO Outlook Series moment, ServiceNow CEO Bill McDermott explains how the company works with partners to help customers win.
The company’s CEO Bill McDermott explains how the process is “lightning fast, extraordinarily low cost, and integrates with all the big departmental needs.”
Oracle’s Sabina Zafar explains how the company’s tools to help financial services customers “go through a financial modernization or embedded finance strategy.”
In this Cloud Wars Expo Moment, Microsoft’s Tony Evans covers customer challenges such as quick reaction times, anticipating change, forging relationships, and adapting to workplace transformation.
In this Cloud Wars Expo Moment, Doc Vaidhyanathan explains why IBM’s financial services cloud’s focus on compliance is unique.
In this Cloud Wars Expo Moment, Workday Product Strategy Lead Angela Borth outlines some of the main asks from the company’s financial services customers.
Indy Bains, Jim Gahagan, and Angela Borth describe Workday’s differentiated approach to cybersecurity in the financial services industry in this Industry Cloud Battleground session.
Microsoft’s Lindsay Berg and Tony Evans describe how the company assists its financial services customers in this Industry Cloud Battleground session.
