Supply chains have been hard hit by external factors in recent years, but business and tech leaders keep their eye on the prize: customers.
customer experience
The big-box retail giant’s latest digital business announcements continue to build its case as the world’s top digital innovator.
In Cloud Wars Horizon Minute, Ep. 50, Tom Smith discusses the big-box retail giant’s customer-centric tech leadership with a slew of new partners, as well as updated store, website, and app integrations.
Indirect routes are becoming more common when delivering goods and services, which is why third-party distribution is required to keep your customers happy and loyal, explains Janet Schijns.
John Siefert and Tom Smith speak with IBM’s Hillery Hunter, who co-authored a recent report that asserts the company’s leadership in defining requirements for measurable business success in cloud and digital transformation projects.
In Episode 159 of My Metaverse Minute, Kieron discusses Disney’s recent announcements on Metaverse plans, which demonstrate ways that brands can use the Metaverse to create experiences that help customers feel connected.
The unique mechanisms of decentralized autonomous organization and finance technology enable progressive leaders to enhance both company culture and customer experiences.
In this Cloud Wars Expo News Desk interview, SAP’s Matt Laukatis and Applexus’ Chris Couch discuss working together to address current upheavals, challenges, and transformations in the retail industry.
In this Cloud Wars Expo Moment, Cloud Wars Founder Bob Evans and Acceleration Economy analyst Scott Vaughan each examine the “next step up” from customer satisfaction.
In this Cloud Wars Expo Moment, UXReactor’s Satyam Kantamneni briefly details changing expectations in the customer experience and how the cloud hopes to address this shift.
In this Cloud Wars Expo Moment, excerpted from the “Removing Security Friction” education session, Chris Hughes explains how businesses must balance strict security protocols with making user data easily accessible to the proper parties.
In this Cloud Wars Expo Moment, Bob Evans emphasizes the need to retire old organizational structures in favor of new models built to dazzle the customer.
Kyndryl, the IBM spinoff, strikes a partnership with Five9 for cloud-based contact centers to improve customer experience in call centers and IT support.
In the latest Cloud Wars Horizon Minute, Ep. 32, Tom Smith covers Kyndryl, which was spun off from IBM in 2021 and now provides consulting services under its own brand name.
In this Cloud Wars Expo News Desk, analyst Aaron Back welcomes Microsoft’s Amy Vener to discuss cloud solutions to current challenges in the retail space.
Today’s banks need to start with the customer experience at the center of their businesses and understand how this experience is built on technology, not the number of branches they have.
In Growth Swarm, Ep. 12, the panel builds on last week’s B2B branding discussion by examining the importance of brand in the B2C category.
In My Metaverse Minute, Ep. 125, Kieron teases this week’s subscriber-only newsletter article, which explores branding in the Metaverse.
Longtime rivals Microsoft and Oracle have found a way to seamlessly blend their cloud assets, meeting customer needs (and delighting customers in the process).
Cloud Wars Expo Manufacturing Industry Cloud Battleground host Kenny Mullican summarizes the strengths of each participating cloud company.